PHONE IN CREDIT CARD PAYMENTS
The following credit cards are accepted: Visa, MasterCard and Discover. To access the IVR system, please call 1-866-9H2OPAY (1-866-942-6729). You will need to have your credit card number available as well as your City of Columbia customer account number. A two-day processing time applies to all payments made using the IVR system. This service is available 24 hours a day, 7 days a week.
There is a convenience fee of $4.00 charged for this service. The City of Columbia does not collect or receive this convenience fee. It is charged and retained by the third-party processor of the credit card payments.
Since activation of the IVR system, customers can no longer call in directly to the City of Columbia offices to make a credit card payment. All phone-in payments will be directed or transferred to the IVR system.
Water Accounts: 803-545-3300
Solid Waste Accounts: 803-545-3800
Parking Rental Accounts: 803-343-8740
Again, these phone numbers listed above are not for making phone payments to accounts. These phone numbers are for discussing water accounts and/or obtaining information concerning your account.